Why the CEO of the company is passionate about taking care of you
I have been involved in the furniture industry for the last 32 years. Sofa and Sectionals is a family business that runs around 5 core values. These values are centered around one thing - taking care of you like we would take care of a family member.
We take these values very seriously to ensure that we deliver a fantastic on-line buying experience. We’re honest, if something goes wrong we will fix it. Take a minute to read the our reviews below... lets go shopping!
Bill Sauther, CEO, Sofas and Sectionals
"Customers may forget what you said
but they'll never forget how you made them feel."
If you are on the fence about ordering furniture online (like I was), worry no more! I can't even begin to express how AMAZING this company was from my first contact via e-mails to our phone conversations. I was, to put it mildly, a high maintenance customer. I was so nervous about ordering furniture online, plus I was trying really hard to maximize my space by getting the largest sectional that could possibly fit.
Poor Ben Sauther spent hours helping me decide on the right configuration for the space not once, or twice, but atleast three times. There were measurements and diagrams and starting over to name a few instances. Then there were color options and fabric choices that I agonized over.
It's not that I'm so indecisive, it's really that I spent a lot of money on an Ashley sectional 3 years ago that went to crap after one year. I hated it and even though I purchased the warranty, the company was ZERO help when I called to file a claim. I told my husband that I wanted a quality sectional and here is where I finally found it!
I love my Klaussner, Ben and this company! Upon arrival there was a small nick in the fabric on the corner, possibly from the deliverymen bringing it in............anyway, I called customer service and they were 100% helpful, understanding, empathetic and professional. Everything was fixed within a couple weeks! I am so happy with my experience and purchase and you will be too!
Good or bad we will be honest and
keep you informed
I shopped around quite a bit to replace a sofa, chair and ottoman and had never bought online before, only from a local retailer.
I knew what I wanted and had a limited budget, but from the very first contact Ben @Sofas and Sectionals was nothing but very professional, SUPER prompt answering all my questions and they quoted the best price of all my options!
Every promise made was kept - price, product, quality, delivery, follow ups and even customer service! When I inquired about delivery the rep was detailed and specific and spot on estimating when I would be called to be scheduled! Ben and the staff won my trust and my business, and I would recommend them highly!
It was worth the 6 week wait to get exactly what I wanted and I know it will last a long time! Great company to work with and great products!
Trust is built and maintained
by actions not words.
We shopped around for a good deal on a sofa for several weeks and thankfully came across Sofas and Sectionals before making our purchase. our experience was outstanding from the get go.
The sales representative was responsive and knowledgeable showing good follow up after a couple of calls, but definitely not being pushy. The price we got on our Broyhill sectional sofa was the best we could find by far, which helped ease our nerves a bit with making a large online purchase from a retailer that we had never worked with before.
Our sofa was manufactured and delivered within a week of the estimated time frame initially quoted, and the customer service department was always responsive as I inquired on the progress of our order along the way.
All in all we had a great experience. The price was great and we were always able to contact live people (who work out of the Utah facility) whenever we had a question. I will definitely be a repeat customer.
Easy is, as simple as you make it.
As an interior designer, I shop from a variety of vendors and have had many different experiences. While I did have a hiccup which resulted in a delay of my receiving my order, the customer service was so outstanding that I feel it absolutely necessary to give a five star.
I recognize that we oftentimes like to have everything go seamless and perfect, forgetting that the variables at play (which most often involves us - people) are not perfect. Therefore, there will always be the potential for something to not go as planned.
The question then becomes how do we respond? Sofas and Sectionals responded to my dilemma with such professionalism and class. To top it off, when I received my sofas, they were put in place for me; I did not have to do anything; and I am totally pleased. Thank you Sofas and Sectionals.
And lest I forget to say, your price was also exceptional! I would definitely purchase from you again and highly recommend you.
I bought a Sleeper Sofa from Sofas and Sectionals and everything about the purchase was first rate. From the price (I researched before I bought) being the best out there, to delivery and set up. But that isn't the best part.
My sofa was delivered and it was beautiful. I bought it with a white slipcover which looked fantastic. A few months later I noticed there was discoloration around the seams.
I called their customer service department and spoke with Elaine. She was very professional and very helpful. She asked me to send pictures, which I did. She said she would speak with the Klaussner representative, but couldn't promise anything.
Not two weeks later I received a note from Elaine letting me know they were sending me a new slipcover. I was floored. I never expected this. I am so happy. This is what great customer service is all about. I highly recommend this company.